Shipping and Delivery
Effective Date: September 16, 2025
At Pookigame.com, we provide only digital gaming products and services that are accessible online. Since no physical items are sold or shipped, our "Shipping and Delivery" process refers to providing customers with secure, instant, and hassle-free access to their purchased digital content once payment has been confirmed.
Our goal is to ensure you receive smooth access to your purchased game features or services without unnecessary delays.
1. Digital Product Delivery
- All products offered on Pookigame are delivered digitally via our website and/or registered email address.
- As no physical shipping occurs, you will not be charged any shipping or courier fees.
- "Delivery" refers to granting you access to the purchased digital game(s), features, or premium services.
2. Access Time
- Access to your purchased digital content is generally provided instantly or within a few minutes after successful payment confirmation.
- In rare situations, payment processing delays may cause delivery to take up to 1 hour.
3. Access Method
You can access your purchased products or services through:
- Your registered Pookigame account – log in to your account to access premium features.
- Email instructions – in some cases, details and access links will be sent directly to your registered email.
Free games/features are available instantly without payment.
Paid versions or premium features require successful payment before delivery.
4. Technical Issues and Support
If you do not receive access within 1 hour of purchase, please contact our support team immediately at:
Our team will work promptly to resolve any technical issues and ensure you gain access to your purchase.
5. No Shipping Charges
Because all Pookigame products are delivered electronically, there are no shipping costs or delivery fees.
6. Refunds and Cancellations
For refund eligibility, timelines, and process, please refer to our dedicated Cancellation and Refund Policy page.
Contact Us
For any questions, concerns, or delivery-related issues, please reach out to us at: